Support

Need help, found a bug, or want to request data deletion? Email support@dreamline.cloud.

Common questions

Birth chart won’t generate

• Make sure you’ve entered a birth place that resolves to valid coordinates.
• If your birth time is unknown, toggle Exact time known off — Dreamline will still compute planet positions but won’t show houses/ASC.
• If you entered a time that falls into a daylight-saving “gap” (a time that never occurred), Dreamline will ask you to adjust it instead of silently shifting it.

Restore purchases

• Open the paywall / upgrade screen and tap Restore Purchases.
• Make sure you’re signed into the same Apple ID that made the purchase.

Manage or cancel Dreamline Pro

• On iPhone: Settings → Apple ID → Subscriptions
• Find Dreamline and manage your plan there.

One-time purchases (Year Ahead / Birthday / Compatibility / Deep Read)

• If a one-time purchase is unavailable, the app will show it as unavailable (and won’t charge you).
• After purchase, the app should refresh entitlements automatically. If it doesn’t, use Restore Purchases.

Delete account / delete data

See Delete account for the current deletion/request process.

Debug info that helps (optional)

If you’re reporting a bug, it helps to include:

• What you were doing (steps to reproduce)
• Your device model + iOS version
• Whether you’re on the TestFlight build or App Store build